Things to Note

Gaintplay Profile Settings & Account Guide

Last Updated: January 2025 Welcome to your complete guide for managing your Gaintplay account. This article covers everything you need to know about your profile settings, account options, and how to navigate the various sections of your Gaintplay dashboard. Accessing Your Profile To access your profile settings, log into your Gaintplay account and click on your profile icon in the top corner. This will take you to your profile page where you can view and manage all your account settings. General Settings The General section of your profile contains all your essential account information and settings. Here's everything you'll find there: Gaintplay ID Your unique Gaintplay ID is displayed in the General section. This ID is important when contacting support or for any account-related inquiries. Keep it handy whenever you need assistance. Available Balance View your current available coin balance that's ready for withdrawal or use. Role This displays your account role. For most users, this will show as "User." Moderators and administrators will see their respective roles here. Referrer If you signed up using someone's referral link, their username will be displayed here showing who referred you to Gaintplay. Date Joined See when you first created your Gaintplay account. Email Your registered email address is displayed here. Important note about email changes: If your email is not verified, you can change it to a different email address. However, once your email has been verified, it cannot be changed. Email Verification Status Check whether your email has been verified or not. Email verification may be required for certain actions on the platform. Phone Number If you've added a phone number to your account, it will be displayed here. ID Verification Status Check the current status of your identity verification from this section. This shows whether verification is pending, completed, or required. How to Change Your Display Name Want to update your username or display name? Here's how: Step 1: Log into your Gaintplay account Step 2: Click on your profile icon and go to your Profile Step 3: Navigate to the General section Step 4: Scroll down to find Display Name Step 5: Enter your new display name and save changes Your new display name will be visible across the platform after the update. How to Make Your Profile Private By default, your Gaintplay profile is set to public. If you prefer to keep your profile private, you can easily change this setting. Step 1: Log into your Gaintplay account Step 2: Click on your profile icon Step 3: Go to Profile Step 4: Under the General tab, locate Profile Visibility Step 5: Toggle the visibility setting off to make your profile private When your profile is private, other users won't be able to view your profile information or activity. How to Customize Your Referral Code Want a personalized referral link? You can customize your referral code to make it easier to share. Step 1: Go to your Profile Step 2: Navigate to the General section Step 3: Scroll down to find the Referrals section Step 4: Enter your preferred custom referral code Step 5: Save your changes Once saved, your custom referral code will be active and you can share your personalized referral link with friends. Level and Account Stats Want to see how you're progressing on Gaintplay? Your Level and Account Stats are available in the Profile section. Here you can track your overall performance, earnings milestones, and account activity. Offers Tab (Earning History) The Offers tab shows your complete offer completion and earning history. This section is divided into three tabs: Completed These are offers that have been fully processed and deposited into your available balance. These coins are ready to use or withdraw. Pending These are offers you've completed, but the coins are currently held to prevent chargebacks from advertisers. Why are coins pending? This is a standard fraud prevention measure. Your coins will be automatically released on the mentioned release date. How to check your release date: Click the View button on any pending offer to see when your coins will be released. For more information about pending coins, please read our article: Why Are My Offer Coins Pending or Held? Chargeback Chargebacks occur when an advertiser determines that your offer completion did not meet their requirements. This can happen if: - A survey response was flagged as not qualified - The advertiser detected fraudulent activity - Offer requirements were not fully completed - The app was uninstalled too quickly Chargebacked coins are removed from your account and cannot be recovered. Cashouts Tab (Withdrawal History) The Cashouts tab displays your complete withdrawal history. If you've withdrawn gift cards, you can also find your claim links here. This section has three tabs: Completed Your withdrawal has been processed successfully. For gift cards, the voucher is ready or has been sent. For PayPal or crypto, the payment has been dispatched. For gift card withdrawals: Click to access your claim link and redeem your voucher. Refund The requested withdrawal option (usually a specific gift card) was not available at the time of processing. Your coins have been refunded back to your available balance. You can request a different withdrawal method. Rejected Your withdrawal request was rejected due to detected fraudulent activity on your account. Rejected withdrawals are not processed and the associated coins may be forfeited. If you believe your withdrawal was rejected in error, please contact our support team with your Gaintplay ID. Deleting Your Account If you wish to delete your Gaintplay account, the option is available in your Profile under the General section. Before you delete, please note: This action is permanent. Once your account is deleted, it cannot be recovered. All your data, earnings history, and any remaining balance will be permanently removed. Verification required. You may need to verify your email or enter your password to confirm the account deletion. Consider withdrawing first. If you have an available balance, we recommend withdrawing your coins before deleting your account, as any remaining balance will be lost. To delete your account, go to Profile > General > scroll down to find the Delete Account option and follow the prompts. Quick Reference Guide Change display name — Profile > General > Display Name Make profile private — Profile > General > Profile Visibility (toggle off) Customize referral code — Profile > General > Referrals section Find Gaintplay ID — Profile > General > Gaintplay ID Check ID verification status — Profile > General > ID Verification Status View earning history — Profile > Offers tab Check pending coin release dates — Profile > Offers > Pending > View button View cashout history — Profile > Cashouts tab Claim gift card vouchers — Profile > Cashouts > Completed > Claim link View level and stats — Profile section Delete account — Profile > General > Delete Account Need Help? If you have questions about your profile settings or need assistance with your account, our support team is ready to help. Email: [email protected] Live Chat: Available on gaintplay.com Please include your Gaintplay ID when contacting support for faster assistance. — The Gaintplay Team *For more help articles, visit our *Help Center.

How to Contact Offerwall or Survey Support

Last Updated: January 2025 Completed an offer but didn't receive your coins? Before reaching out to Gaintplay, you'll need to contact the offerwall directly. This guide shows you exactly how to get support from each offerwall partner. Important: Why Contact Offerwalls Directly? Gaintplay cannot help with missing coins from offerwalls or surveys. Here's why: Gaintplay is a platform that showcases offerwalls from various advertising partners. We act as a mediator connecting you with these earning opportunities. However, the decision to credit coins is solely in the hands of the offerwalls and advertisers themselves. What this means for you: - Gaintplay does not have insight into whether you completed an offer correctly - Gaintplay cannot verify your offer completion on the advertiser's end - Gaintplay cannot force an offerwall to credit your coins - You must contact the offerwall directly following their support process Each offerwall has its own support system, and they are the only ones who can investigate and resolve missing credit issues. How to Contact Each Offerwall AdBreak Media Step 1: Look for Rewards Status in the menu bar Step 2: Find and choose the offer you need support with Step 3: Click on Contact Support Fill out the support form with details about your offer completion, and their team will investigate your case. MM Wall Step 1: Click on the In Progress option (the middle option at the bottom of the screen) Step 2: Find and choose the offer you want to report Step 3: Click on the complain icon located in the top right corner Submit your complaint with relevant details about the issue you're experiencing. Adscend Media Step 1: Click on the Support icon located in the bottom right corner Step 2: Browse your offer history and select the relevant offer Step 3: Submit your support request through the contact form Provide as much detail as possible about your offer completion. Torox / OfferToro Step 1: Click on the Menu icon in the top right corner Step 2: Click on My Activity Step 3: Find and choose the offer you need help with Step 4: Click Contact to submit your support request Include screenshots or proof of completion if available. AdGem Step 1: Click on the Menu icon in the top left corner Step 2: Click on My Offers Step 3: Find the offer you need support with Step 4: Click Contact to reach their support team Provide details about when and how you completed the offer. Other Offerwalls and Surveys The support process is similar for most offerwalls and survey providers. Generally, you can find the contact option in one of these ways: Inside the offerwall — Look for a menu, settings, or support icon within the offerwall interface My Offers or Activity section — Most offerwalls have a history section where you can select an offer and contact support Email support — Some offerwalls provide a direct email address for support inquiries If you can't find the support option, look for a menu icon (usually three lines or dots) in the corners of the offerwall screen. The contact or support option is typically found within these menus. Tips for Successful Support Requests When contacting offerwall support, include the following information for faster resolution: Your User ID — This helps them locate your account in their system Offer name — The exact name of the offer you completed Completion date and time — When you finished the offer requirements Screenshots — Proof of completion such as achievement screens, confirmation emails, or in-app screenshots Device information — The device you used to complete the offer (phone model, operating system) Clear description — Explain exactly what you did and what requirements you met The more information you provide, the faster the offerwall can investigate and resolve your issue. What Gaintplay Can Help With While we cannot assist with offerwall credit issues, Gaintplay support can help you with: - Account-related issues (login problems, profile settings) - Withdrawal and cashout questions - ID verification assistance - General platform questions - Reporting technical bugs on the Gaintplay website or app For these issues, contact us at [email protected] or use our live chat. What Gaintplay Cannot Help With To set clear expectations, here's what falls outside our support scope: - Coins not credited by offerwalls — Contact the offerwall directly - Survey disqualifications — Contact the survey provider - Offer tracking issues — Contact the specific offerwall - Verifying your offer completion — Only the advertiser can do this - Forcing offerwalls to pay — Credit decisions are made by advertisers We understand this can be frustrating, but as a mediator platform, we simply don't have access to the advertiser's tracking systems or completion data. Frequently Asked Questions Q: Why can't Gaintplay just credit me the coins? A: Gaintplay doesn't receive payment from advertisers until they confirm an offer was completed legitimately. If we credited coins without advertiser confirmation, we would be paying out of pocket for unverified completions. The offerwall must verify and approve your completion first. Q: How long should I wait for offerwall support to respond? A: Response times vary by offerwall, but most respond within 24-72 hours. Some may take up to a week during busy periods. Be patient and avoid submitting multiple requests for the same issue. Q: The offerwall says I didn't complete the offer, but I did. What now? A: Provide any proof you have (screenshots, confirmation emails, etc.) to the offerwall support team. If you genuinely completed all requirements, evidence will help your case. Unfortunately, if the advertiser's system didn't track your completion, there may be limited options. Q: Can I get a refund for offers that required payment but didn't credit? A: You'll need to contact the offerwall about this. For offers requiring purchases, make sure you followed all terms exactly. Some offers have specific conditions about refunds or cancellations that can void the reward. Q: An offerwall isn't responding to my support request. Can Gaintplay intervene? A: We cannot intervene in offerwall support matters. If an offerwall is consistently unresponsive, we recommend trying other offerwalls on our platform that may have better support. Summary Remember: For any issues with offer credits, surveys, or offerwall-related problems, you must contact the offerwall directly using the methods described above. Gaintplay acts as a platform connecting you to these earning opportunities, but the credit decisions are made entirely by the offerwalls and advertisers. We know it can be frustrating when coins don't credit as expected, but working directly with the offerwall support is the fastest and most effective way to resolve these issues. — The Gaintplay Team *For Gaintplay account issues (not offerwall problems), contact us at [email protected] or visit our *Help Center.