Last Updated: January 2025
Completed an offer but didn't receive your coins? Before reaching out to Gaintplay, you'll need to contact the offerwall directly. This guide shows you exactly how to get support from each offerwall partner.
Important: Why Contact Offerwalls Directly?
Gaintplay cannot help with missing coins from offerwalls or surveys.
Here's why: Gaintplay is a platform that showcases offerwalls from various advertising partners. We act as a mediator connecting you with these earning opportunities. However, the decision to credit coins is solely in the hands of the offerwalls and advertisers themselves.
What this means for you:
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Gaintplay does not have insight into whether you completed an offer correctly
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Gaintplay cannot verify your offer completion on the advertiser's end
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Gaintplay cannot force an offerwall to credit your coins
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You must contact the offerwall directly following their support process
Each offerwall has its own support system, and they are the only ones who can investigate and resolve missing credit issues.
How to Contact Each Offerwall
AdBreak Media
Step 1: Look for Rewards Status in the menu bar
Step 2: Find and choose the offer you need support with
Step 3: Click on Contact Support
Fill out the support form with details about your offer completion, and their team will investigate your case.
MM Wall
Step 1: Click on the In Progress option (the middle option at the bottom of the screen)
Step 2: Find and choose the offer you want to report
Step 3: Click on the complain icon located in the top right corner
Submit your complaint with relevant details about the issue you're experiencing.
Adscend Media
Step 1: Click on the Support icon located in the bottom right corner
Step 2: Browse your offer history and select the relevant offer
Step 3: Submit your support request through the contact form
Provide as much detail as possible about your offer completion.
Torox / OfferToro
Step 1: Click on the Menu icon in the top right corner
Step 2: Click on My Activity
Step 3: Find and choose the offer you need help with
Step 4: Click Contact to submit your support request
Include screenshots or proof of completion if available.
AdGem
Step 1: Click on the Menu icon in the top left corner
Step 2: Click on My Offers
Step 3: Find the offer you need support with
Step 4: Click Contact to reach their support team
Provide details about when and how you completed the offer.
Other Offerwalls and Surveys
The support process is similar for most offerwalls and survey providers. Generally, you can find the contact option in one of these ways:
Inside the offerwall — Look for a menu, settings, or support icon within the offerwall interface
My Offers or Activity section — Most offerwalls have a history section where you can select an offer and contact support
Email support — Some offerwalls provide a direct email address for support inquiries
If you can't find the support option, look for a menu icon (usually three lines or dots) in the corners of the offerwall screen. The contact or support option is typically found within these menus.
Tips for Successful Support Requests
When contacting offerwall support, include the following information for faster resolution:
Your User ID — This helps them locate your account in their system
Offer name — The exact name of the offer you completed
Completion date and time — When you finished the offer requirements
Screenshots — Proof of completion such as achievement screens, confirmation emails, or in-app screenshots
Device information — The device you used to complete the offer (phone model, operating system)
Clear description — Explain exactly what you did and what requirements you met
The more information you provide, the faster the offerwall can investigate and resolve your issue.
What Gaintplay Can Help With
While we cannot assist with offerwall credit issues, Gaintplay support can help you with:
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Account-related issues (login problems, profile settings)
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Withdrawal and cashout questions
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ID verification assistance
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General platform questions
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Reporting technical bugs on the Gaintplay website or app
For these issues, contact us at [email protected] or use our live chat.
What Gaintplay Cannot Help With
To set clear expectations, here's what falls outside our support scope:
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Coins not credited by offerwalls — Contact the offerwall directly
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Survey disqualifications — Contact the survey provider
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Offer tracking issues — Contact the specific offerwall
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Verifying your offer completion — Only the advertiser can do this
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Forcing offerwalls to pay — Credit decisions are made by advertisers
We understand this can be frustrating, but as a mediator platform, we simply don't have access to the advertiser's tracking systems or completion data.
Frequently Asked Questions
Q: Why can't Gaintplay just credit me the coins?
A: Gaintplay doesn't receive payment from advertisers until they confirm an offer was completed legitimately. If we credited coins without advertiser confirmation, we would be paying out of pocket for unverified completions. The offerwall must verify and approve your completion first.
Q: How long should I wait for offerwall support to respond?
A: Response times vary by offerwall, but most respond within 24-72 hours. Some may take up to a week during busy periods. Be patient and avoid submitting multiple requests for the same issue.
Q: The offerwall says I didn't complete the offer, but I did. What now?
A: Provide any proof you have (screenshots, confirmation emails, etc.) to the offerwall support team. If you genuinely completed all requirements, evidence will help your case. Unfortunately, if the advertiser's system didn't track your completion, there may be limited options.
Q: Can I get a refund for offers that required payment but didn't credit?
A: You'll need to contact the offerwall about this. For offers requiring purchases, make sure you followed all terms exactly. Some offers have specific conditions about refunds or cancellations that can void the reward.
Q: An offerwall isn't responding to my support request. Can Gaintplay intervene?
A: We cannot intervene in offerwall support matters. If an offerwall is consistently unresponsive, we recommend trying other offerwalls on our platform that may have better support.
Summary
Remember: For any issues with offer credits, surveys, or offerwall-related problems, you must contact the offerwall directly using the methods described above. Gaintplay acts as a platform connecting you to these earning opportunities, but the credit decisions are made entirely by the offerwalls and advertisers.
We know it can be frustrating when coins don't credit as expected, but working directly with the offerwall support is the fastest and most effective way to resolve these issues.
— The Gaintplay Team
*For Gaintplay account issues (not offerwall problems), contact us at [email protected] or visit our *Help Center.