Last Updated: January 2025
Welcome to your complete guide for managing your Gaintplay account. This article covers everything you need to know about your profile settings, account options, and how to navigate the various sections of your Gaintplay dashboard.
Accessing Your Profile
To access your profile settings, log into your Gaintplay account and click on your profile icon in the top corner. This will take you to your profile page where you can view and manage all your account settings.
General Settings
The General section of your profile contains all your essential account information and settings. Here's everything you'll find there:
Gaintplay ID
Your unique Gaintplay ID is displayed in the General section. This ID is important when contacting support or for any account-related inquiries. Keep it handy whenever you need assistance.
Available Balance
View your current available coin balance that's ready for withdrawal or use.
Role
This displays your account role. For most users, this will show as "User." Moderators and administrators will see their respective roles here.
Referrer
If you signed up using someone's referral link, their username will be displayed here showing who referred you to Gaintplay.
Date Joined
See when you first created your Gaintplay account.
Your registered email address is displayed here.
Important note about email changes: If your email is not verified, you can change it to a different email address. However, once your email has been verified, it cannot be changed.
Email Verification Status
Check whether your email has been verified or not. Email verification may be required for certain actions on the platform.
Phone Number
If you've added a phone number to your account, it will be displayed here.
ID Verification Status
Check the current status of your identity verification from this section. This shows whether verification is pending, completed, or required.
How to Change Your Display Name
Want to update your username or display name? Here's how:
Step 1: Log into your Gaintplay account
Step 2: Click on your profile icon and go to your Profile
Step 3: Navigate to the General section
Step 4: Scroll down to find Display Name
Step 5: Enter your new display name and save changes
Your new display name will be visible across the platform after the update.
How to Make Your Profile Private
By default, your Gaintplay profile is set to public. If you prefer to keep your profile private, you can easily change this setting.
Step 1: Log into your Gaintplay account
Step 2: Click on your profile icon
Step 3: Go to Profile
Step 4: Under the General tab, locate Profile Visibility
Step 5: Toggle the visibility setting off to make your profile private
When your profile is private, other users won't be able to view your profile information or activity.
How to Customize Your Referral Code
Want a personalized referral link? You can customize your referral code to make it easier to share.
Step 1: Go to your Profile
Step 2: Navigate to the General section
Step 3: Scroll down to find the Referrals section
Step 4: Enter your preferred custom referral code
Step 5: Save your changes
Once saved, your custom referral code will be active and you can share your personalized referral link with friends.
Level and Account Stats
Want to see how you're progressing on Gaintplay? Your Level and Account Stats are available in the Profile section. Here you can track your overall performance, earnings milestones, and account activity.
Offers Tab (Earning History)
The Offers tab shows your complete offer completion and earning history. This section is divided into three tabs:
Completed
These are offers that have been fully processed and deposited into your available balance. These coins are ready to use or withdraw.
Pending
These are offers you've completed, but the coins are currently held to prevent chargebacks from advertisers.
Why are coins pending? This is a standard fraud prevention measure. Your coins will be automatically released on the mentioned release date.
How to check your release date: Click the View button on any pending offer to see when your coins will be released.
For more information about pending coins, please read our article: Why Are My Offer Coins Pending or Held?
Chargeback
Chargebacks occur when an advertiser determines that your offer completion did not meet their requirements. This can happen if:
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A survey response was flagged as not qualified
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The advertiser detected fraudulent activity
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Offer requirements were not fully completed
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The app was uninstalled too quickly
Chargebacked coins are removed from your account and cannot be recovered.
Cashouts Tab (Withdrawal History)
The Cashouts tab displays your complete withdrawal history. If you've withdrawn gift cards, you can also find your claim links here. This section has three tabs:
Completed
Your withdrawal has been processed successfully. For gift cards, the voucher is ready or has been sent. For PayPal or crypto, the payment has been dispatched.
For gift card withdrawals: Click to access your claim link and redeem your voucher.
Refund
The requested withdrawal option (usually a specific gift card) was not available at the time of processing. Your coins have been refunded back to your available balance. You can request a different withdrawal method.
Rejected
Your withdrawal request was rejected due to detected fraudulent activity on your account. Rejected withdrawals are not processed and the associated coins may be forfeited.
If you believe your withdrawal was rejected in error, please contact our support team with your Gaintplay ID.
Deleting Your Account
If you wish to delete your Gaintplay account, the option is available in your Profile under the General section.
Before you delete, please note:
This action is permanent. Once your account is deleted, it cannot be recovered. All your data, earnings history, and any remaining balance will be permanently removed.
Verification required. You may need to verify your email or enter your password to confirm the account deletion.
Consider withdrawing first. If you have an available balance, we recommend withdrawing your coins before deleting your account, as any remaining balance will be lost.
To delete your account, go to Profile > General > scroll down to find the Delete Account option and follow the prompts.
Quick Reference Guide
Change display name — Profile > General > Display Name
Make profile private — Profile > General > Profile Visibility (toggle off)
Customize referral code — Profile > General > Referrals section
Find Gaintplay ID — Profile > General > Gaintplay ID
Check ID verification status — Profile > General > ID Verification Status
View earning history — Profile > Offers tab
Check pending coin release dates — Profile > Offers > Pending > View button
View cashout history — Profile > Cashouts tab
Claim gift card vouchers — Profile > Cashouts > Completed > Claim link
View level and stats — Profile section
Delete account — Profile > General > Delete Account
Need Help?
If you have questions about your profile settings or need assistance with your account, our support team is ready to help.
Email: [email protected]
Live Chat: Available on gaintplay.com
Please include your Gaintplay ID when contacting support for faster assistance.
— The Gaintplay Team
*For more help articles, visit our *Help Center.